Welcome

Congratulations on your decision to use Unifi, the only integration platform you need for Servicenow. We are sure you will be more than satisfied with this extremely powerful, versatile and technically capable solution.

Scope

We have created this Outbound Incident Guide as an aid to customers who are beginning their journey in deploying the Unifi integration platform. We would not want you to be overwhelmed by exploring all that Unifi has to offer here, so we have deliberately limited the scope of this document. It will guide you through how to configure a basic Incident integration, sending outbound messages via the REST service to the table API of another ServiceNow instance (i.e. your Personal Developer Instance, ‘PDI’).

We do not recommend synchronous integrations for enterprise ticket exchange. This Guide is purely here for you to have a play as part of a trial. It is designed to connect to a PDI because you can’t install Unifi on the other side.

For further information on how Unifi can help you, please see our technical documentation.

Warning

Do not build integrations directly within the Unifi application scope. This can create issues with upgrades and application management. Create your own global application and then build your integration within that for the best experience.