Messages contain all the configuration required to send, receive and process a request. This guide will focus on the Create and Update messages; it will also configure their respective Response messages (although not necessarily required to prove the successful sending of the outbound messages).

The Messages we shall be configuring are:

a. CreateIncidentResponse b. CreateIncident c. UpdateIncidentResponse d. UpdateIncident

We shall look in detail at each of the Messages in turn over the next few pages.