- Navigate to [ws] Unifi > Configuration > Processes > New.
- The fields to be configured in the Process record are as follows:
|1||Name||The name of the ServiceNow process being integrated.||< SN Process Name > (i.e. Incident)|
|2||API Name*||The unique name of this process for use with the API.||< your_unique_api >|
|3||Target table||The primary target or process table that this integration uses.||‘Incident’ [incident]|
|4||Reference field||The field on the target table that is used as the reference for the external system.||‘Number’|
|5||Stage table**||The table for storing staged data.||< lookup: Stage table ‘Name’ >|
The API Name is how we identify which Process we are integrating with. The Scripted SOAP/REST Service will reference the API Name (which is why it is important for this to be a unique reference).
All Integrations for this Process will leverage the one Stage table.
Your Process form should look like this:
- ‘Save’ the record.
- Click ‘New’ in the Integrations related list to move on and configure the Integration.